ZSIC Life PLC Privacy Policy V1.0


ZSIC Life Plc believes strongly in protecting the privacy and confidentiality of Internet users who visit its website and all their digital platforms . This Privacy Policy explains the way which this site collects personal information, how we may use this information, and the ways in which we protect it. Generally, personal information is information that can be used to identify you or your activities on this site or through services offered on this site.

This Privacy Policy applies solely to data collected via the site; there may be additional personal (and other) information we have or collect about you pursuant to other relationships.

By using the Site, you acknowledge that you have read, understand, and accept the Terms of Use, including this Privacy Policy. If you use this site as an employee or member of an organization, this site may also be operated pursuant to any agreement we may have with your employer, or association.

Please take a moment to familiarize yourself with our privacy practices. If you have any questions, contact us at info@zsiclife.co.zm.


Scope of this Privacy Policy

Except where noted in the State Privacy Policy section of this Privacy Policy, this Privacy Policy applies solely to data collected via the Site. We gather this information when you:

  • Visit or use our websites and/or applications,
  • Provide us with the personal information required to fulfill the services we offer
  • Send messages to us
  • View or click on online content
  • Create an account

What Data Do We Collect?

"Personal information" is information that identifies you as an individual or relates to an identifiable individual. The type of personal information we may collect may relate to the performance of this site and, when applicable, the product or service being offered to you.

Generally, we may collect the following types of personal information about you and, if required for the services provided, about your dependents or beneficiaries:

Individual Contact and Demographic Information (including Family Members): name, address, email address, telephone number, gender, marital status, date and place of birth, employer, job title and employment history, and/or your relationship to the policyholder, insured, beneficiary or claimant.

Identification details: identification numbers issued by government bodies or agencies (e.g. depending on the country where you reside, this may include your social security or national insurance number, passport number, ID number, tax identification number, or driver’s license number).

Financial information: payment card number, bank account number and account details, income and other financial information.

Insurable Risk Information: the information necessary to secure insurance products, provide risk consulting services, and/or offer guidance on other financial products and services to you – which may include, only to the extent necessary, the following:

  • Health data:current or former physical or mental medical conditions, health status, injury or disability information, medical procedures performed, relevant personal habits (e.g. smoking or consumption of alcohol), prescription information, medical history;

Policy Information: information about the insurance quotes individuals receive and the policies they obtain.

Current and/or Previous Claims: information about current and/or previous claims, which may include health data, criminal records data and other Special Categories of personal information (as described in the Insured Risk definition above).

Marketing Data: whether or not the individual has consented to receive marketing from us and/or from third parties.

Site Related Information: information related to the operation of a website, which may include log-in credentials, IP address and other site related information.



How do We Collect Data?

Information Provided by You, Your Representatives or Third Parties

We may collect information from you, your representative, your employer, association, group, or benefit program sponsor and/or third parties that have roles in delivering services to you. These may include insurance companies, plan administrators and vendors, brokers or agents, credit agencies, and financial institutions. You might provide this information when you visit this site; apply for insurance coverage; enroll in an association, group, or benefits program; communicate with us through email, chat and instant messenger; speak to a ZSIC Life Plc representative by phone or in a call center; or send mail/faxes to our office. In addition, your employer, association, group or benefit program sponsor or someone acting on their behalf may provide us with information about you.

If you supply us with personal information about other people, you represent that you have the authority to provide this information on their behalf. In these instances, you further represent that the individuals to whom this information relates have been informed of and understand the reason(s) for obtaining the information, the manner in which this information will be used and disclosed, and have consented to such use and disclosure.

Information Collected by Automated Means

We use various tools to enhance your user experience and track users of our websites, including cookies and web beacons. These tools may collect personal information including your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.

Cookies are small pieces of text that a website places on your computer to help remember information about your visit. Web beacons are tiny graphics with a unique identifier that are embedded invisibly on the web pages. Neither cookies nor web beacons can read data off your computer's hard drive or collect your personal information. We use information collected from cookies and web beacons to improve your experience and the overall quality of our services. We may also use cookies and web beacons to collect information from third parties (such as Google) to help advertise our products and services, to analyze the effectiveness of our marketing or the performance of our websites, and to determine whether you may be interested in other products or services.

You can refuse to accept and delete cookies by adjusting your browser setting. Please note that refusing or deleting cookies may impact your browsing experience on our websites, or prevent you from using some of its services, and it may result in the deletion of any preferences you have set. In addition, while seeking network security and consistent service for all users, software programs may be employed to monitor network traffic, identify unauthorized access or access to nonpublic information, detect computer viruses and other software that might damage our computers or the network, and monitor and fine-tune our network’s performance. These programs may detect additional information from your computer such as your IP address, addresses from network packets, and other technical information. Any such information is used only for the purpose of maintaining the security and performance of our networks and computer systems.

We may combine the information you provide us and information we automatically collect with information from public or third-party sources.


How Do We Use the Personal Information We Collect?

We will use the information provided by you in order to:

  • verify your identity
  • registerand service your online account
  • contact youwhen necessary and to respond to your requests and inquiries
  • process an insurance transaction, enrollment, or servicerequested by you directly, or through a third party
  • allow you to managethe services requested by you, or through a third party
  • maintain network securityand performance and protect against cyber-attacks
  • marketour services to you, including ours, those of our affiliates, and those of other third parties
  • analyze and improveour products and services and evaluate the overall effectiveness of our marketing activities and overall services
  • administer, improve, and personalizethe Site


Who Do We Share Your Data With?

We may share your personal information to assist with managing and running this site, or deliver other insurance and consulting products or services requested by you, your employer, or association, group or benefit program sponsor. We may share this information:

  • as necessary to perform the services you request from us


  • with your employer, association, group or benefit program sponsor(when applicable)

o  To assist in the administration of a group insurance program, we may share program-related personal information required for the administration and governance of the group program.

  • with affiliates

o  to enable them to provide services to you or contact you regarding additional products and services that you have expressed an interest in.

  • with third party service providers

o  We sometimes contract with other companies and individuals to perform functions or services for us or on our behalf, such as hosting this Site, sending e-mail messages, and making phone calls. They may have access to personal information needed to perform their functions, but are contractually restricted from using such personal information for purposes other than providing services for us or on our behalf.

  • to address legal concerns

o   We may preserve, and have the right to disclose any information about you or your use of this Site, without your prior permission if we have a good faith belief that such action is necessary to: (a) protect and defend the rights, property, or safety of our company or its affiliates, other users of this Site, or the public; (b) enforce the terms and conditions that apply to use of this Site; (c) respond to claims that any content violates the rights of third parties; (d) respond to claims of suspected or actual illegal activity; (e) respond to an audit or investigate a complaint or security threat; or (f) comply with applicable law, regulation, legal process, or governmental requests.

We will not disclose, share, sell, or otherwise disclose your information to unaffiliated third parties for their own marketing unless so authorized by you, your employer or association, group or benefit program sponsor.

Our third-party affiliates, service providers and successors to whom we disclose information are required by law and/or contractual requirements to keep your personal information confidential and secure. These parties may not use or disclose it except as reasonably necessary to provide services to you, on our behalf, or on behalf of your employer or association, group of benefit program sponsor, or to comply with or as permitted by applicable law.

We may disclose and/or process your personal information without your prior permission, as permitted by law, including instances when we have a good faith belief that it is necessary to:

(a) protect the legal rights, safety, and security of our company, our affiliates and business partners, and users of our site;

(b) enforce the Terms of Use;

(c) respond to claims of suspected or actual illegal activity;

(d) respond to an audit or investigate a complaint or security threat; or

(e) comply with law or legal process, or a request for cooperation by a government or other entity. We may also share information that is not reasonably likely to identify you personally for any commercially legitimate business purpose.


What Steps Do We Take to Protect Your Information?

This site and all information submitted by you or on behalf of you through this site may be collected, stored, and processed in countries other than the one in which you reside, including, but not limited to, Zambia.

We restrict access to your personal information to employees of ours, our affiliates, and third-party service providers who reasonably need it to support this site or provide our products or services. We have implemented physical, administrative, and technical safeguards to protect your personal information from unauthorized access. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our systems, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.


What Rights and Obligations Do You Have with Respect to Your Data?

Accessing and Correcting Your Information

Keeping your information accurate and up-to-date is very important. Inaccurate or incomplete information could impact our ability to deliver relevant services to you. Please let us know about any changes that may be required to your personal information using the contact information below.

Securing Your Own Information

By using this site, you agree that you will take measures to protect this information, including the maintenance of any username and password in a confidential manner, and restricting system access to only those who may need such access on your behalf.

Some Other Matters

Cross-Border Transfer of Personal Information

This Privacy Policy is provided in accordance with and subject to the Republic of Zambia. If you access this Site from a location outside Zambia, you agree that your use of this Site is subject to the terms of this Privacy Policy and the Terms of Use.

Business Transactions

In the event we sell some or all of our assets, it is possible your personal information could be one of the assets transferred to the purchaser. We may disclose and/or transfer your personal information to a third-party purchaser under these circumstances.


Changes to This Privacy Policy

The Privacy Policy is subject to change at any time. If we make changes to this Privacy Policy, we will update the “Effective date” at the top of this page. Any changes we make to this Privacy Policy become effective immediately, so you should review this Privacy Policy regularly for changes.

Questions, Requests, or Complaints

If you have any questions, requests, concerns or complaints about this Privacy Policy, or our privacy practices in general, please email us at info@zsiclife.co.zm.


Your Rights as a User

  1. Right to Disclosure of Information

You have the right to request that we disclose certain information regarding our practices with respect to personal information. If you submit a valid and verifiable request and we confirm your identity and/or authority to make the request, we will disclose to you any of the following at your direction:

o  The categories of personal information we have collected about you in the last 12 months.

o  The categories of sources for the personal information we have collected about you in the last 12 months.

o  Our business or commercial purpose for collecting that personal information.

o  The categories of third parties with whom we share that personal information.

o  The specific pieces of personal information we collected about you.

o  If we disclosed your personal information to a third party for a business purpose, a list of the personal information types that each category of recipient received.


  1. Right to Delete Personal Information

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. If you submit a valid and verifiable request and we can confirm your identity and/or authority to make the request, we will determine if retaining the information is necessary for us or our service providers to:

o  Complete a transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you

o  Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;

o  Debug products to identify and repair errors that impair existing intended functionality.

o  Comply with a legal obligation; and/or

o  Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

If none of the above retention conditions apply, we will delete your personal information from our records and direct our service providers to do the same.